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In order of most commonly asked questions:
Q:  Is this website really 100% free?  After I submit my profile, are you going to charge me to communicate with other members?
A:  You will never be charged ever.  No member fee ever on this online dating site. 
Q:  How do I change my username?
A:  You can't.  If you would like to change/modify your username, send me an email and i'll do it for you.

Q:  How do I BLOCK a Member?
A:  You can block many ways.  If you received an inbox message, you can block inside the message, look to the right above their info.  Hit 'Block' and you will never hear from them again.  If they are subject to poisoning the site, hit 'Report' so I can investigate and potentially ban them.   You can also block by visiting their profile. Look to the top right, and hit 'Block'  
Q:  How do I change my email address that I had submitted?
A:  You can change / Update your Email by the following: Go to 'Account' then 'Settings' then 'Update Email'.  When you hit the Update Email link, you have only 10 minutes to confirm.  So please do it quickly.  It's on a timer.  An activation link will be sent to the email you changed. If you don't activate it, it will not update your new email.  
Q:  How do I make my photo the primary / main photo? 
A:  Go to 'Account' then 'Manage Photos' then click the Green Button next to the photo you want as your Main photo.
Q:  How do I delete a photo? 
A:  Go to 'Account' then 'Manage Photos' then click on the red x next to the photo to delete.
Q:  I forgot my password.   What do I do? 
A:  Hit 'Forgot Password' next to login.   You will receive an activation link to reset your password.   You have 10 minutes or less to hit the link in your email that we send you, so do it asap please.
Q:  I registered on your online dating site, but I'm unable to communicate with other members.  Why is that?
A:  In order to communicate with other members, you must complete your profile.  Once your profile is completed and submitted, you will have free access to communicate with other members.
Q:  Why do I have to complete my profile to communicate with other members on your online dating site? 
A:  I did that because it eliminates spam and unnecessary people.  This is a Jewish online dating site, therefore, security must be higher.  You must fill out an entire profile; this process will naturally screen unnecessary spam.  In addition, it will also allow you to report spam by becoming a member.  I'm allowing the users to become moderators.  It's a good tool to have on such a site.
Q:  I like what you are doing for the Jewish community.  How can I help?  
A:  All your help is beyond appreciated and would be considered a great mitzvah.  The best way to help or volunteer is to help spread the word.  Since this is a free site, advertising can get expensive, therefore, passing the information along to your Jewish friends and family would be a great service to the Jewish Nation, as more members will translate into more success stories. 
Q:  Why are you doing this for the Jewish community?
A:  There is nothing more important to me than helping other Jews.  I love the Jewish people, the Jewish Nation, and everything that has to do with Judaism.  We are the Children of Israel and I feel strongly that a free platform would help and develop Jewish only relationships; hence, Jewish marriage.  When Jewish marriage is organized, therein lies, more Jewish children for the future.  
Q:  I've been a member for a week and nobody has contacted me.  Why is that?
A:  I've researched this issue.  There's a couple reasons why this may be happening.  The first reason is based on photos.  If you choose not to upload a photo, it will limit your message potential.  Some believe it's "shallow" that someone will only contact those with photos, but its not the case.  Having a photo gives the other person a sense of trust and comfort.  They want to see who they are communicating with (putting a face to the name).  It's more of a comfort issue.  Another reason is activity on the site.  You must be active on the site.  Message people whom you believe would be a good match.  If you contact enough people, you will get replies.  Sometimes, you can't wait to be contacted.  You must be proactive, kind, and courteous.  If you don't get a reply back, don't worry too much.  Someone else will reply eventually.  Last but not least, this is a new and growing Jewish online dating site.  Keep checking in.  Everyday, 30-100 new users are registering. 
Q:  How can I eventually cancel/delete/deactivate my membership/profile?
A:  Go to 'Account' then 'Settings' then 'Deactivate' If you are still single, I strongly encourage you to sit tight.   New members are coming in daily.  This is also Free, so you have nothing to lose.  You can also help your friends by referring profiles to them in the meantime.   This is a community project, so Im expecting everyone to contribute by helping.  If you don't want to help, still single, and do not care, then hit the 'deactivate button' will be doing everyone a huge favor.

Q: How do I re-activate my profile?
A:  Just log back in, and you will be prompted to 'reactivate'
Q:  I want to join SUPERTOVA; I'm Jewish, but not very religious.  Is that a problem? 
A:  Absolutely not a problem.  A Jew is a Jew; no matter what.  You don't have to be religious to utilize the site.  Every Jew is important; born with a high "neshama" or "soul"...we all have the ability to elevate Holiness back to Hashem; and that's what makes each of us Jewish and unique.

Q: I received an email with matches, however, they are not suitable.  Why is that? 
A:  The reason why is because you never answered the questions concerning "about my date"..that criteria is extremely important in delivering your matches.  Please fill it out and click submit.

Q:  How do I opt-out of being sent matches?
A:  Please go to "my profile" then click "about my date" then click on the drop down box to say "disable" for email notification.  That should take care of it.

Q:  How do I save my search?

1.  Go ahead and do your search as you normally would.  Adjust your search and input your search criteria.  Click search at the bottom of the big "refine search" box, located on the right.  Your search results will populate.
2.  Above the refine search box, a message will appear at the top, saying "to save search, click here"
3. After you click that, it will save your search.
4. When you want to go to your saved search, click above to the right of "inbox" tab and you will see a tab titled, "my saved searches"
5.  Click "my saved searches" to go back and visit all your saved criteria.  It will always update/populate with the new profiles too.  FYI, you can save multiple searches.

: Do you need HTTPS:?
A: The website is very safe and secure.  Most people are accustomed to sites that require your credit card information, so those sites are set up with an SSL Certificate, "Secured Socket Layer"...Since I do not accept credit card and never will, i do not need it.  If you feel some questions are sensitive or personal, just don't answer them.  Most questions have an option to say "prefer not to say"